PRIZE T&Cs

• 250 STV Customers have been selected for an opportunity to receive 1x pair of tickets to visit the Coronation Street On Tour set at the SECC in Glasgow on Friday 26 August 2016.

• Redemption code/URL sent by email to pre-selected individuals only. Your email includes a unique code for your free tickets. This code needs to be used on the TicketMaster website using the bespoke URL included in the body of the email.

• Tickets must be redeemed by 9am on Thursday 4th August 2016.

• Tickets can only be used for tours taking place on FRIDAY 26 AUGUST and cannot be exchanged for another date.

• Tickets can only be used for one “Coronation Street On Tour”

• Tours times are available between 10am and 5pm. Once a time is allocated it cannot be changed.

• Please note that once you are on the TicketMaster site, you will be able to choose a time slot for your prize visit. Allocation of time slots is first come first served, and there will be an allocation of 250 time slots between 10am and 5pm for Fri 26 Aug 2016.

• Prize is non-transferable, non-refundable and cannot be exchanged for a cash alternative.

• No transport or food/drink is included.

• ITV is not responsible for the administration of the promotion. The fulfilment of the prize will be done by STV.

GENERAL EVENT T&Cs

These are the terms and conditions (‘Terms’) on which you are booking the Coronation Street On Tour, Glasgow SECC (‘Tour’). By securing a booking or receiving any other product or Service from Us, you agree to be bound by these Terms.

1. Definitions: 1.1. When the following words with capital letters are used in these Terms, this is what they will mean: 1.1.1. Booking(s): The securing of a place or places on a Tour 1.1.2. We/Our/Us: The Continuum Group Limited, St. Edmund’s House, Margaret Street, York YO10 4UX. Registered in England No: 1969044.

2. Booking 2.1. When you submit a request for a Booking, this does not mean We have accepted your order for a Booking. These Terms will become binding on you and Us when We issue you with a written acceptance of a request for a Booking and We confirm that We can accommodate your request. At that point, a contract will come into existence between you and Us. 2.2. All persons wishing to visit Coronation Street On Tour must book a Tour under a Booking. 2.3. All Bookings have been made subject to your requests but please check your Booking details as timings may have been adjusted to accommodate Booking demands. It is your responsibility to check the accuracy of the details on your Booking as mistakes cannot always be rectified. 2.4. All dates and timings of the Bookings remain provisional until full payment has been received. Once full payment has been received the date and time of your Booking will be confirmed to you. No refunds can be made after the date of a Booking is confirmed. 2.5. Visitors who may require disabled access or any other specific requirements must inform Us at the time of requesting a Booking to ensure the best experience for all.

All persons visiting Coronation Street On Tour (the ‘Tour’) do so subject to the following terms and conditions:

1. Ticketholders must arrive at the Tour 15 minutes before their chosen Tour time, as printed on the ticket. We will endeavour to accommodate visitors who arrive after this time but cannot guarantee entrance to visitors arriving after the time printed on their ticket.
2. Children under the age of 16 must be accompanied by an adult, aged 16 years or over at all times whilst at the Tour.
3. For their safety and security, all visitors are admitted subject to a condition that, if requested to do so, they will allow themselves and/or their belongings to be searched before entry.
4. Smoking is strictly prohibited within all areas of the Tour.
5. All pets and animals of any nature are prohibited except for registered assistance dogs.
6. No ticket may be resold.
7. Refusal of entry 9.1. We reserve the right to refuse entry to the Tour or remove any person who: 9.1.1. Arrives late for their Tour. 9.1.2. Is suspected to be under the influence of drugs or alcohol. 9.1.3. Behaves in a manner which is disruptive to the enjoyment of other visitors. 9.1.4. Behaves in a manner which compromises the safety of other visitors or staff. 9.1.5. Uses verbal or physical threats or insults towards any member of staff. 9.1.6. Causes damage or physical disruption to any part of the attraction.
8. Continuum Attractions and ITV reserve the right to cancel or withdraw any booking without prior notification due to unforeseen circumstances. In this instance a full refund will be processed and we will endeavour to contact the customer using the contact details provided at the time of booking.

TICKETMASTER T&Cs

1. Ticketmaster sells tickets on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets to sell to you as our "Event Partner".
2. Your ticket remains the property of the Event Partner and is a personal revocable licence which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
3. Your ticket is issued subject to the terms and conditions of the Event Partner and/or event. Full details are available on the event website or at the venue box office. Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Partner to eject you from the venue.
4. Policies set forth by our Event Partners, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets.
5. Tickets purchased from Ticketmaster may be subject to a per ticket service charge and a non-refundable per order handling charge. When purchasing tickets from Ticketmaster, you are limited to a specified number of tickets for each event. This amount is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets purchased in excess of this number without prior notice.
6. Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
7. Unless with the express written permission of the Event Partner, you may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create a ticket package ("Ticket Package") and sell or otherwise transfer (or facilitate the sale or transfer of) such Ticket Package for profit or commercial gain, offer such Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business.
8. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Event Partner, provided that even if such consent is obtained, use of Ticketmaster's trademarks and other intellectual property is subject to Ticketmaster's prior consent.
9. Ticketmaster aims to dispatch tickets as soon as possible. We are not able to specify the exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the event (or, if you are travelling, five days before you leave on your journey), please contact us. Please include your reference number and the name and postcode the booking is under. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.
10. We will not be responsible for any tickets that are lost or stolen.
11. Ticketmaster reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.
12. Tickets are generally sold through several distribution points, including online, Call Centres and box offices. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however ticketmaster.co.uk does not control this inventory or its availability.
13. For information about a purchase you've made, contact us, quoting your order number given to you at the conclusion of placing the order.
14. It is your responsibility to check your tickets; mistakes cannot always be rectified.
15. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
16. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
17. Occasionally, events are cancelled or postponed by the team, performer or Event Partner for a variety of reasons. Contact us for exact instructions. Unless indicated otherwise in relation to a particular event, if an event is cancelled, ticket holders will be offered seats at any rescheduled event (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled event or the event is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to their face value plus the relevant per ticket booking fee. If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled. If the event is moved or rescheduled, the Event Partner may set refund limitations. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets and comply with any other reasonable instructions of Ticketmaster. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled event. This does not affect your statutory rights. We regret that, unless this paragraph 17 applies, tickets cannot be exchanged or refunded after purchase (save for ticket resales made via Ticketmaster's TicketExchange facility, where applicable).
18. Tickets are sold subject to the Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
19. The venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
20. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
21. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue or Event Partner reserves the right to provide alternative seats to those specified on the tickets.
22. There will be no pass-outs or re-admissions of any kind.
23. The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink may also be prohibited (please check with the venue).
24. Ticket holders consent to filming and sound recording as members of the audience.
25. The Event Partner and Ticketmaster accept no responsibility for any personal property.
26. Unless paragraph 27 applies, neither the Event Partner nor Ticketmaster shall have any further liability beyond the face value of the ticket purchased plus the relevant per ticket service charge. Neither the Event Partner nor Ticketmaster shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.
27. Nothing in these terms and conditions seeks to exclude any liability of Ticketmaster or the Event Partner for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited.
28. The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act"). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
29. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Ticketmaster are subject to the exclusive jurisdiction of the English Courts.